AT&T Guarantees Service Credits for Outages: Details on New Program

AT&T's New "Guarantee" Program: What You Need to Know

AT&T has recently launched its new “AT&T Guarantee” program, aimed at enhancing customer communication regarding service outages and offering compensation in the form of bill credits. This initiative signifies AT&T's commitment to providing quality service across both its fiber and wireless services, as reported by Reuters.

Key Features of the AT&T Guarantee Program

The AT&T Guarantee program introduces several benefits for customers affected by service outages:

• Notification System: Customers will receive an email or text alerting them to service outages.
• Compensation: If the outage meets specified criteria, customers are eligible for a full day's credit on their bill.

Criteria for Compensation

The criteria for compensation under the AT&T Guarantee program are as follows:

• For fiber outages, customers must experience an interruption lasting at least 20 minutes.
• For wireless service, outages affecting 10 or more towers must last 60 minutes or more due to a single incident.

Additional Support and Rewards

In addition to the outage compensation, AT&T has also promised reward cards worth at least $5 for certain tech support issues, including:

• Long wait times when seeking help.
• Failed callback attempts from customer service.

Exemptions and Limitations

It’s important to note that not all outages qualify for compensation. AT&T has outlined several exemptions, including situations caused by:

• Bad weather
• Natural disasters
• Other uncontrollable events

Past Outages and Company Response

AT&T's new program comes on the heels of several significant outages last year, including a notorious incident that left 125 million devices without 5G and voice services for 12 hours in February. This outage attracted scrutiny from the Federal Communications Commission (FCC), highlighting the need for improved communication and reliability.

Conclusion

The AT&T Guarantee program represents a proactive step by AT&T to address customer concerns over service reliability and enhance overall communication during outages. For consumers relying on AT&T's services, this program could mean peace of mind, knowing they have a safety net amid service disruptions.

For further details on AT&T's services, visit their official website or check related articles on this topic.