United Airlines Integrates AirTag Tracking for Lost Luggage in Mobile App

United Airlines Integrates Apple's New Share Item Location Feature

In a significant move towards enhancing customer service, United Airlines has integrated Apple's newly released Share Item Location feature into its mobile app, following its official debut with iOS 18.2 on its release day.

What is the Share Item Location Feature?

The Share Item Location feature allows users to share the precise location of their belongings through the Find My network, providing a much-needed solution for passengers who encounter the frustration of delayed or lost luggage.

Streamlined Baggage Reporting

Passengers arriving at their destination without their luggage can now file a delayed baggage report via the United mobile app. By linking an AirTag or any compatible tracking device, customers can expedite the search for their lost items. Once the report is submitted, customer service agents will utilize an interactive map to locate the luggage's current or last known position.

How to Use the New Feature

To take full advantage of this feature, travelers should ensure that the United mobile app is up to date. Here’s how the process works:

• Submit a delayed baggage report through the United mobile app.
• Attach the Share Item Location link associated with your AirTag or compatible tracking device.
• Receive real-time tracking updates from United Airlines' customer service.

No App? No Problem!

Passengers who prefer other methods of communication can still utilize the Share Item Location feature. By filing a report in person, via phone, or through the United Airlines website, they will automatically receive a text message with tracking information and the option to include a Share Item Location link.

Privacy and Security Measures

Once a passenger retrieves their luggage, the shared location will be disabled automatically. For added security and privacy options, users can manually stop location sharing at any time. Additionally, links will expire after seven days, ensuring that access to the item's location is limited to the necessary timeframe.

Future Expansions of the Feature

In an exciting follow-up, Apple disclosed that Air Canada has also adopted this feature. Over the next few months, more than 15 airlines are expected to embrace the Find My item locations system, further improving how mishandled or delayed bags are managed in the airline industry.

Conclusion

The integration of the Share Item Location feature by United Airlines signals a shift towards improved service for passengers dealing with luggage issues. This innovation not only provides a tool for tracking delayed items but also enhances the overall travel experience through technology.

Stay Informed

For travelers, this new feature is just the beginning of how technology is changing the way we fly. Keeping your app updated and being aware of such advancements can save time and provide peace of mind during your travels.