PC Makers' Response to Intel Chip Crashes: 14 Companies Weigh In

Overview of Intel 13th and 14th Generation Processor Warranty Updates

In light of the recent stability reports associated with Intel’s 13th and 14th generation desktop processors, several leading manufacturers, including Acer, ASUS, Corsair, Origin PC, Falcon Northwest, NZXT, and iBUYPOWER, are taking proactive measures to address customer concerns while enhancing warranty offerings on affected models.

Acer's Investigation and Warranty Policies

Acer is currently in the process of assessing which of their desktop models house the Intel 13th and 14th generation processors.
As of now, there have been no significant reports of crashes or instability from affected users. The investigation is expected to continue for about a week, after which Acer will decide if any adjustments to their warranty options are necessary.

According to recent updates from Intel, a two-year extended warranty will be available for impacted Intel CPUs. Customers can find detailed information on the warranty policy here.

ASUS Customer Commitment

ASUS has emphasized its dedication to customer satisfaction. Representatives have encouraged affected customers to reach out to local customer service centers for detailed assistance and updates.

Corsair and Origin PC's 4-Year Warranty Offer

Corsair and Origin PC have announced a commendable extension of warranty coverage.
Effective immediately, they will provide a four-year warranty on all Intel 13th and 14th generation processors from the date of purchase. For inquiries, customers are encouraged to contact the customer service department.

Falcon Northwest's Comprehensive Coverage

Falcon Northwest has also stepped up, offering a full five years of warranty coverage on Intel’s 13th and 14th generation processors. They will continue to provide their standard three-year warranty on desktops, which includes expedited "Falcon Overnight" service for necessary major repairs at no extra cost, along with lifetime technical support.

NZXT's Engagement with Intel

In response to the instability issues, NZXT is actively collaborating with Intel. They plan to extend their warranty to three years for customers experiencing difficulties with these Intel CPUs.

If customers face any issues or suspect malfunctions, they are advised to reach out to NZXT Customer Service for immediate support.

iBUYPOWER's Coordination with Intel

iBUYPOWER has been in constant communication with Intel to ensure that they align their warranty processes according to the extended support measures.
They have confirmed their intention to honor Intel's extended warranty and are working diligently to communicate the assistance process for impacted customers.

Conclusion

The growing consensus among manufacturers is to prioritize customer service and ensure that users of the Intel 13th and 14th generation processors feel supported during this transition. Customers should review these updates and reach out to their respective manufacturers if they encounter any issues or have questions regarding their warranty coverage.

Stay Tuned for Further Updates

As manufacturers finalize their warranty policies, affected customers are encouraged to stay tuned for additional updates and announcements to ensure they have the most accurate information regarding their device's warranty status.