Silver Linings in Ring Alarm Monitoring Price Hike

Ring's Apology: Free Year of Monitoring for Customers

In light of recent customer concerns regarding the misleading email campaign titled “New Name, New Features, Same Great Price,” Ring has decided to take action to retain customer loyalty. According to spokesperson Yassi Yarger, affected customers will receive a free year of monitoring as an apology for the confusion.

Understanding the Offer

The offer is not a blanket one; it depends on your specific renewal date for the Plus subscription. Customers with a renewal date close to the price hike announcement on March 1st will receive up to a free year of monitoring. This adjustment is being made because Ring is reportedly raising the price on the first bill after this date, making it crucial for customers to know when they will be affected.

Current Customers: What to Expect

• If your renewal is on March 5th, like some users, you will experience the price change sooner than later.
• Ring Protect Pro customers, however, have more to look forward to. They will receive a one-year free trial of Ring Home Premium, adding layers of value to their subscriptions.

Why the Change?

With an increase in service rates often comes the need for enhanced service features, which businesses must justify to their customers. By offering free trials and extended monitoring, Ring is attempting to mitigate backlash from customers who may feel misled or dissatisfied with additional charges.

Conclusion

For those who received the problematic email, this response from Ring may provide some relief. It's essential to keep an eye out for communication regarding the specific conditional free monitoring offer as well as the trial for existing Ring Protect Pro subscribers. As customers navigate these changes, being informed will help maintain transparency and trust in the company.

Additional Resources

For more information on Ring's updates or to manage your subscription, visit Ring's official website.

Stay tuned to tech news for further announcements regarding pricing, features, and customer support from Ring!