OpenAI Apologizes for ChatGPT Network Outage
In a recent incident reported by Cointelegraph, OpenAI issued an official apology to its 200 million active users after ChatGPT experienced significant network outages. The disturbances arose shortly after ChatGPT was integrated into Apple's latest software update, which launched on December 11, 2023.
Details of the Outage
In a social media post on December 12, OpenAI acknowledged the service interruptions and assured users they were working diligently on a resolution. Thankfully, by the time of the publication, ChatGPT had successfully returned online in Australia.
Integration Impact on ChatGPT
The outage coincided with the significant integration of ChatGPT into Apple's voice-activated virtual assistant, Siri, accessible on devices such as iPhones, iPads, and Macs. Although OpenAI did not confirm whether this integration directly caused the network issues, many users reported difficulties when attempting to access ChatGPT's API, receiving numerous messages that indicated the service was unavailable.
Effect on Other OpenAI Services
Additionally, OpenAI's other video generation model, Sora, also faced setbacks due to the outage. Fortunately, by 3:53 am UTC on December 12, traffic for both ChatGPT and Sora largely recovered. The troubles began around 11:07 pm UTC on December 11, with reports of network failures peaking at 1,532 within just a 15-minute period.
Recurring Issues
This event represents at least the fourth network outage for ChatGPT since June 2023, following previous outages in June and August. These disruptions occurred precisely as ChatGPT was being integrated into Apple Intelligence, enabling Siri to employ ChatGPT for various requests—such as answering questions related to photos and documents.
Apple's New Features
On December 11, Apple officially announced that these new Siri features would be available on most iPhone 15 models and later devices, setting the stage for an advanced user experience.
Meta's Technical Glitches
In a related story, Meta also faced technical challenges on the same day, affecting users on Facebook and Instagram. Meta reported by 10:26 pm UTC that they had successfully resolved 99% of their issues and were conducting final checks to ensure complete service restoration.
Conclusion
The recent outages at OpenAI and Meta highlight the challenges large technology companies face when implementing advanced AI features. As these platforms evolve, ensuring a seamless experience for users will remain a primary focus.
Call to Action
If you’ve experienced any issues with ChatGPT or Meta services, please share your thoughts in the comments below. Have you noticed improvements following these updates? Your feedback helps improve user experience.
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